Customer service center is one of the most important departments. Her main tasks are: receiving comprehensive business consultation from customers, providing technical support to customers; accepting, coordinating and handling customer complaints, solving customers"difficult problems; actively communicating and contacting with customers, understanding customers" feelings and needs, timely feedback of customer information to relevant management departments and production enterprises and proper. Handle.
Customer Service Center consists of Customer Management Department and Technical Service Department. Customer management department mainly receives comprehensive business consultation from customers, while technical service department mainly provides technical support and solutions for customers before, during and after sales. In order to provide satisfactory service to every customer in Jiangsu Riyue Lamp Steel Pole Manufacturing Co., Ltd. and maintain a good trust relationship with the company, we emphasize the pertinence and effectiveness of customer service, and implement the acceptance responsibility system, that is, to be responsible for every phone call and question of customers, so as to enhance each other"s feeling. Love, deepen understanding. If you have any questions and needs about our products, or have any comments and suggestions about our services, you are welcome to communicate with us at any time. We will do our best to serve you wholeheartedly. Your satisfaction is the purpose of our service, and the common development of our company and customers is our persistent pursuit.
Facing the future, all the staff of customer service center will care for and warm customers, and create brilliance with service.